EXPERT ON:
◉ Customer Experience & Branding
◉ Leadership Development
EXPERIENCE:
◉ Customer Service Expert — Handled over 300,000 customer service calls and trained more than 3,000 professionals to deliver exceptional service.
◉ Elite Athlete & Motivator — Three-time world champion and 10-time Ironman finisher, bringing lessons of discipline, perseverance, and peak performance to every audience.
◉ Inspirational Speaker — Passionate about motivating individuals and teams to deliver spectacular customer experiences and reach the next level.
Over my career I’ve taken over 300,000 customer service phone calls and trained over 3000 customer service professionals. I believe my passion to share this powerful and entertaining story will be infectious.
As a three time world champion and a 10 time Iron Man finisher, I understand what it takes to get to the next level.
I wake up every day with a passion to motivate and inspire individuals to deliver Spectacular customer service.
