EXPERT ON:
◉ Customer Experience & Branding
◉ Effective Communication
◉ Entrepreneurship & Innovation
◉ Goal Setting & Achievement
◉ Leadership Development
◉ Motivation & Mindset
◉ Team Building & Collaboration
◉ Inspirational Life Story
◉ Overcoming Adversity
◉ Decision-Making & Emotional Intelligence
EXPERIENCE:
◉ Salon Industry Leader & Educator — Renowned speaker and trainer helping salon owners elevate customer service and business performance.
◉ Customer Service Strategist — Teaches practical, measurable approaches to delivering exceptional client experiences across industries.
◉ Innovator & Industry Advocate — Dedicated to enhancing the image and standards of the haircare profession while inspiring businesses to prioritize quality and service.
Innovation. Education. Commitment. Terri’s dynamic style was brought to the attention of famed entrepreneur and author, John McCormack, and his then business partner, Sam Brocato. Terri serves as one of the Salon Industry’s leading and most respected speakers and trainers.
Her direct, common sense approach to measuring and quantifying extraordinary customer service, combined with her undeniable sense of humor is what her audiences enjoy the most. Terri is dedicated to helping salon owners see their business through their customers’ eyes.
She is committed to upgrading the image of the hair care industry, and firmly believe that quality service is the key. It is because of this insight and dedication that she continues to lead the pack in improving the haircare industry. Terri’s message is applicable to all businesses as she believes, Service is Service – Business is Business.
