
Helping People Communicate Better, Challenge Assumptions, and Ask Better Questions
Michael Pozun is an award-winning author, business leader, and speaker who challenges audiences to rethink the way they communicate, lead, and influence others.
Drawing from more than two decades of real-world leadership and sales experience, Michael explores something that affects nearly every organization: the assumptions we make about people, conversations, and situations—and what happens when those assumptions are wrong. His message is built around a simple idea: before we can influence someone, we have to understand them.
Michael is the author of Retail Out Of It: Leadership, Sales, And The Mindset Beyond The Scoreboard, winner of the Booky Award for Best Business Book. What began as lessons learned through sales and leadership grew into a broader examination of human behavior, communication, curiosity, and the way our own experiences shape what we think we know.
Through relatable stories, humor, and practical takeaways, Michael encourages audiences to listen to understand instead of listening to respond, replace assumptions with better questions, and become more curious about the people around them.
His message applies far beyond sales. Whether speaking to executives, sales teams, emerging leaders, or entire organizations, Michael gives audiences practical ideas they can use immediately to communicate more effectively, lead more intentionally, and build stronger relationships—at work and beyond.